As a small business our general rule is that all purchases are nonrefundable. However, as parents ourselves, we understand that sometimes even the best laid plans don’t always go the way we expected. If you find that you need to withdraw from a class, activity or event, the options are outlined below:

• Regular Class Sessions
  • If the withdrawal is one week or more before the start of the session
    1. We will work with you to find another class within the same session
    2. If we can’t find a suitable alternative, you may receive a credit of equal value towards another class or service (to be used within one calendar year and subject to a 10% processing fee)
  • If you need to withdraw from a class after the session starts or less than one week before a session starts
    1. We will work with you to find another class within the same session
    2. If we can’t find a suitable alternative, you may apply the same number of remaining classes towards eligible drop-in classes (subject to availability) or as an equal number of open play visits within the same session.
       
  • If you need to miss a class due to travel during the session or illness (we strongly request you stay home with any signs of illness, see our health policy here)
    1. Please give us as much advance notice as possible (email preferred, call or  Facebook PM also OK)
       
    2. We track missed classes on the sign-in form and you may apply them towards an eligible drop-in classes or single Open Play visits within the same session (subject to availability)
       

 

• Off-Session, Specialty, Pop-up Classes, Events, Child Care & Workshops
  • Are nonrefundable, but in rare occasions, when we have enough notice and can fill your spot with another person, you may receive a credit of equal value towards another class or service (to be used within one calendar year and subject to a 10% processing fee)

 

• Event & Birthday Party Deposits
  • Are nonrefundable, but in most cases we will be happy to work with you to reschedule your event to another available spot, even if it’s for the following year

 
If Marblehead Parenting needs to cancel activities, classes, events, child care, workshops, parties, etc. due to factors outside of our control (including weather, illness, under enrollment or other unforeseen reasons) we will do our best to offer a suitable make-up option.  If you can’t participate in the rescheduled make-up option:

1. You may use the same number of canceled class(es) to towards eligible drop-in class(es) or single Open Play visit(s) within the same session (subject to availability)
2. You may receive a gift-card credit of equal value towards another class or service 
   

 

***Special Note Regarding COVID-19 Related Cancellations***

As a small, local, family-owned business we ask for your patience and understanding while we work through these difficult times. We will obviously need make some changes to our plans for the Spring 2020 session.
 
While we are required to be closed, we are doing our best to provide virtual and do-at-home options for families who have already signed up for Spring 2020 Session Classes and hope to resume full in-person classes once it is safe to reopen. We are also helping reschedule the parties that were scheduled for the time frame we expect to be closed.
 
We realize these options and solutions may not work for everyone and we will do our best to allow you to apply credit for missed classes during this time frame towards special make-up activities or events.
 
At the moment, we need to put a hold on any requests for refunds and credits for the Spring 2020 session. We need to make sure we can cover overhead costs while we are closed, so we can jump back in where we left off once we are allowed to reopen.
 
Once we all have a little more info as to how long we will be required to remain closed and how much that will affect the schedule, we promise to provide some options to help bridge the gap. At that time we will handle special cases on an individual basis and in light of the bigger picture.
 
We LOVE being a valued resource for our community, and this public health crisis is hitting us at a very vulnerable time as a newly reformed business, in the first 6 months of operation with a much larger overhead than we’ve had in the past. We assure everyone that up until this point we have been meeting projections and with everyone’s compassion and understanding, we have every expectation to be able to resume business as usual once we have clearance to do so.
 
In the meantime, for anyone interested in helping during these tough times, we encourage you to:

• Buy an eGift card (no expiration date!) for yourself or a friend, neighbor, family member to use in the future. Do you know someone having a baby soon or with a birthday coming up? 
• Order a Discounted Play Pass!  These do not have expiration dates either, see details here and it will be ready and waiting for you at our front desk when we reopen
• Schedule a Party! Planning a birthday party for this summer, next fall or even next winter?  We are opening up our party calendar for up to a year from now. Email us with your date requests and we’ll send you an invoice for $100 to hold your spot!
• Sign up for classes! We will be offering some new virtual classes with special at home activity kits for the duration of the time we are closed. We also expect to do an early release of our “Summer in the Garden” schedule soon and will give priority registration to current customers.